This phase, holistically reviews customer journeys, operating models and internal governance and reporting structures, to identify problems and issues. Findings are presented, using our own ‘Ten Layer Model’ which helps clients to make a case for change in their organisations.
In this phase, we prefer to hold workshops with internal teams and external customers, to develop some ideal journeys and operating models. There is significant expertise in understanding what systems clients currently use, which helps in later stages. The output of this phase, is usually a Functional Requirement Definition (FRD) document, with some Moscow prioritisation agreed with key stakeholders. The acceptance criteria are defined and locked down too!
02. Brainbox and discussion phase
This phase is characterised by designing and refining concepts with customers, internal stakeholders and technical teams, within an Agile framework. This is the innovation phase, where we bring all the good ideas together and start seeing proto-types of different technical and non-technical products. The non-technical products can include specific training needs, Business Process Re-engineering requirements and agreement on new Key Performance Indicators.
The conclusion, to this phase is a ‘Transformation Plan’ that includes agreement and prioritisation of all changes, with deadlines and expected outcomes and costs.
03. Business Transformation and Digitisation
Phase 3 is about making everything happen, using both Agile and Waterfall methodologies. A dedicated Agile Project Manager, is used to plan the rollout, through all key phases and provide a single point of contact for the client. But clients, can get really hands on and speak to our technical teams in the UK and South Asia.
If clients wish to make use of our future support arrangements, then this is the time to shout up and get those numbers in the contact list.
Don’t just take our word for it, see for yourself.
Take a look at our ever-growing portfolio and see what we have done with some of our clients.